Reservation and bookings

Available integrations

The following integrations add the booking and guest data for your reservations in your Acteol SE system, syncing booking and customer profile data to enhance segmentation, personalise campaigns, and support a single customer view.

Collins (DesignMyNight)
Opentable
ResDiary
Guestline (Rezlynx)

Segment the data related to reservations

You can segment the data related to reservations from the bookings wizard.
You can segment the date related to your hotel reservations from the hotel booker wizard.

Verify that your reservation system is connected

To verify that your reservation system is connected, follow the steps below:

Click your profile picture, then click Settings.
Click Acteol SE Setup.
From the displayed sections, click Data Sources.
From the My Data Sources tab, you will have your reservation source displayed.
Verify that the connection has:
- An active status.
- A begin date in the past, which is usually 3 years ago.

WiFi

Acteol SE connects with these integrations, enabling automated ingestion of customer details, visit timestamps, and location data into Acteol SE. With this information feeding into the Single Customer View, you can understand guest footfall patterns, trigger welcome or follow‑up emails, and enrich segmentation with on‑site behaviour.

Wireless Social
Fydellia
Purple
Captini

Segment the data related to wifi

You can segment the data related to wifi from the Wifi wizard.

Verify that your wifi system is connected

To verify that your reservation system is connected, follow the steps below:

Click your profile picture, then click Settings.
Click Acteol SE Setup.
From the displayed sections, click Data Sources.
From the My Data Sources tab, you will have your wifi source displayed.
Verify that the connection has:
- An active status.

Orders transactions

This connection allows guest spending, visit patterns, and order details to flow directly into Acteol SE, enriching each profile within the Single Customer View. With the transaction data, you can track customer value, automate reward journeys, and measure ROI across marketing and loyalty campaigns.

Access EPos
Zonal
Tevalis
Polaris
Tonic
Pepper
Shopify

Segment the data related to transaction

You can segment the data related to transactions from the transactions wizard.

Verify that your transaction system is connected

To verify that your reservation system is connected, follow the steps below:

Click your profile picture, then click Settings.
Click Acteol SE Setup.
From the displayed sections, click Data Sources.
From the My Data Sources tab, you will have your transaction source displayed.
Verify that the connection has:
- An active status.

Ticketing and events

The integration with Tonic automatically syncs ticket purchases and event participation data into Acteol SE, linking this information to individual customer records. This enables you to see who attended which events, what types of tickets they purchased, and what events they are scheduled to attend. With this data, you can create targeted segments and personalised marketing campaigns in the lead-up to an event, creating a consistent engagement journey from pre-purchase to attendance.

Tonic

Segment the data related to ticketing and events

You can segment the data related to reservations from the Tonic Events wizard.

Verify that your ticketing and events system is connected

To verify that your ticketing and events system is connected, follow the steps below:

Click your profile picture, then click Settings.
Click Acteol SE Setup.
From the displayed sections, click Data Sources.
From the My Data Sources tab, you will have your ticketing and events source displayed.
Verify that the connection has:
- An active status.

Gift cards

The following integrations ensure the transfer of the data of the customers' gift card purchase history, redemption and transactions patterns, and balance activity can be incorporated into customer records.

Toggle.
Gift Pro.

Segment the data related to reservations

You can segment the data related to reservations from the gift cards wizard.

Verify that your gift cards system is connected

To verify that your gift cards system is connected, follow the steps below:

Click your profile picture, then click Settings.
Click Acteol SE Setup.
From the displayed sections, click Data Sources.
From the My Data Sources tab, you will have your gift cards source displayed.
Verify that the connection has:
- An active status.