To understand your Guestline PMS data in Acteol via the Hotel Booker wizard, follow the steps below:
Click the Single Customer View
icon, then click Contact Segmentation.
Drag and drop the Hotel Booker (Wizard).
Select the relevant fields:
Reservation Ref: The unique identifier for each booking; useful for locating or cross-checking specific reservations.
Location: The hotel or property where the booking is made; essential for multi-property setups.
Source ID: Identifies where the booking originated (Guestline).
Booking Date: The date the reservation was created.
Arrival Date: Defines the guest’s arrival date, you can choose a past date or a future one. Often used for campaign segmentation (e.g., excluding future arrivals from offers).
Departure Date: Defines the guest’s departure date. You can choose a past date or a future one.
Market Segment: Categorises guests by the booking channel or segment you have available (e.g., direct website, OTA, corporate).
Booking Details: Includes the number of nights, adults, children, and infants for the stay:
Number of Nights.
Number of Adults.
Number of Children.
Number of Infants.
Booking Status: Current stage of the booking (booked, cancelled, completed).
Booking Source: Specifies whether the booking came via direct channels or OTA (Online Travel Agencies).
Booking Source Description: Provides additional details, such as the OTA provider name (e.g, Expedia).
Booking Type: Indicates whether the booking is for bedrooms, functions, or other services.
Room Type: Specifies the available categories of room reserved (e.g., standard double, suite).
Rate Plan: The rate plan attached to the booking (e.g., B&B, flexible rate).
Room ID: Identifies the specific room number; helpful for tracking repeat guests who prefer certain rooms.
Estimated Booking Value: The predicted revenue for the reservation can be used for filtering high-value bookings.
Media Source: Tracks where the booking originated according to what you have (e.g., phone, direct website, walk-in).
Count of Interactions: Shows how many times the guest has met a selected criterion (e.g., number of bookings).
Click Next, give your selection a title, then click Next.
You can review the individual customers' data via reviewing our article: View a customer's the hotel bookings.