What's new?

Campaign Builder

Post-submission subject line editing

We've introduced the ability to modify email subject lines after campaign submission, providing marketers with enhanced flexibility to refine messaging without recreating campaigns.

Enhanced campaign management:

Editable subject lines: Campaign subject lines can now be modified after initial submission through the campaign setup interface
Personalisation retention: All existing personalisation tokens and merge fields are preserved during subject line edits
Real-time updates: Subject line changes take effect immediately for pending campaign sends

Streamlined workflow benefits:

Time savings: Eliminate need to recreate campaigns for subject line modifications
Reduced errors: Maintain all campaign settings while updating only the subject line content
Enhanced collaboration: Support collaborative review processes with easy subject line iteration

This enhancement provides campaign managers with greater control over email messaging while preserving campaign integrity and reducing administrative overhead.

Streamlined template design management

We've enhanced template design control by relocating global email design settings from the Setup page to the Campaign Module for SE clients, providing more precise design management and preventing unintended template modifications.

Streamlined workflow benefits:

Consolidated design management: All template design configurations centralised within Campaign Module for simplified workflow
Reduced configuration errors: Elimination of global settings prevents unintended design changes across all client templates
Enhanced user experience: Simplified design process with clear campaign-specific styling controls

Enhanced design flexibility:

Template protection: Existing template designs remain unchanged when creating new campaigns with different styling
Individualised styling: Each campaign maintains independent design settings for colours, fonts, and formatting

Risk prevention:

Template integrity protection: Existing campaigns and templates maintain their original design specifications
Support reduction: Fewer design-related issues and support requests due to accidental global changes

This enhancement ensures precise template design control while eliminating the risk of unintended global design changes, providing users with enhanced creative flexibility and design reliability.

Single customer view module

Contact profile: Enhanced multi-redemption voucher display

We've improved voucher visibility in Contact Profile summaries to provide comprehensive multi-redemption voucher information for better voucher tracking and customer service support.

Enhanced voucher information:

Complete voucher visibility: Contact Profile Summary now displays both parent and child voucher codes for multi-redemption vouchers
Comprehensive voucher tracking: Users can see the full redemption hierarchy including original voucher codes and associated child codes
Enhanced transaction transparency: Complete voucher code information supports detailed customer interaction tracking

Benefits:

Comprehensive voucher management: Complete voucher information supports thorough customer service interactions
Enhanced tracking accuracy: Full voucher hierarchy provides clear redemption status and history
Improved support capabilities: Customer service teams can reference complete voucher redemption chains for accurate assistance

This enhancement provides customer service teams with comprehensive voucher information, ensuring complete visibility of multi-redemption voucher activity for enhanced customer support and voucher management.

Audience Management

Enhanced Pepper segment selection with exclusion logic

We've introduced flexible segment selection controls for Pepper GetAudiences integration, enabling precise audience targeting through both inclusion and exclusion options.

Enhanced segment selection:

Inclusion/exclusion toggle: New "Exclude selected segments" checkbox provides flexible segment targeting logic
Inverse selection logic: When exclusion is enabled, selected segments are excluded while all other segments are automatically included
Dual selection modes: Choose between traditional inclusion targeting or exclusion-based targeting for refined audience control

Streamlined configuration:

Clear selection interface: Visual segment tags with removal options for easy management
Intuitive toggle control: Simple checkbox interface clearly indicates whether selected segments will be included or excluded

Benefits:

Simplified workflow: Exclusion logic reduces complexity when targeting broad audiences with specific exceptions
Improved campaign performance: Better audience targeting supports enhanced engagement and conversion rates

This enhancement provides marketers with sophisticated audience selection capabilities, enabling more precise and effective campaign targeting through flexible inclusion and exclusion logic.

Acteol SE Setup

SE Data connector: Pepper integrations added

We've expanded the SE Data Connector with two new integration capabilities, enabling seamless connection to Pepper transaction data for comprehensive business data management.

New Integration capabilities:

Pepper data integration: Direct connection to Pepper platform for order and transaction data synchronization

Business benefits:

Comprehensive performance analysis: Pepper integration enables detailed site-by-site performance tracking and comparison

These integrations expand the SE Data Connector's capabilities, providing users with comprehensive transaction and product data access through simplified, user-friendly configuration processes.

Survey Builder

Automated response cap notifications

You'll now receive automatic notifications when your survey reaches its response limit, so you can move straight to analysing your results without having to check manually.

Enhanced Survey management:

Cap alerts: Clear notification messaging when surveys reach their configured response limits
Direct navigation: "Take Me to Surveys" action button provides immediate access to the Existing Surveys page for next steps
Status clarity: Notifications explicitly confirm survey closure to new submissions and completion status

Workflow benefits:

Timely data analysis: Prompt notifications enable immediate transition to analysis and reporting phases
Efficient project management: Automated alerts eliminate need for manual survey monitoring

This enhancement eliminates manual survey monitoring while ensuring users can promptly capitalise on completed data collection efforts.

Enhanced platform performance and reliability

We've upgraded our systems to make surveys quicker and more reliable for you and your respondents.

Infrastructure enhancements:

Improved performance: Optimized platform architecture delivers faster survey loading times and more responsive user interactions
Enhanced reliability: Upgraded server infrastructure ensures consistent survey availability and reduced downtime
Scalable architecture: Enhanced backend systems support growing survey volumes and user activity without performance degradation

Benefits:

Faster survey creation and response collection processes
Improved system reliability and uptime for uninterrupted survey operations
Future-ready infrastructure supporting continued platform growth

This enhancement ensures users experience consistently fast and reliable survey functionality while establishing a robust foundation for continued service excellence.

Contact Import: accurate site mapping field labels

We've updated the contact import mapping interface to provide clearer field labelling that accurately reflects the actual data mapping behaviour.

Enhanced field clarity:

Updated field label: Changed "Home Site" field label to "Selected Site" in the mapping interface to accurately reflect data placement behaviour
Consistent mapping logic: Field label now correctly indicates that imported customers are flagged under the selected site node

Improved user experience:

Clearer understanding: Accurate field descriptions help you understand exactly what will happen during the import process
Reduced support requirements: The correct labelling reduces misunderstandings about how site mapping works

This update ensures the contact import interface clearly shows how your data will be mapped, helping you import contacts with confidence.

Fixes in this release

Campaign Builder: Improved SMS link validation consistency

We've resolved an inconsistency in SMS campaign link validation where URLs missing proper format (e.g., https://) could be saved during editing despite being rejected during creation. Link validation now consistently requires proper URL format across both creation and editing modes.

Campaign Builder: Corrected sender step read-only status in submitted campaigns

The Sender step now maintains consistent read-only status with other campaign steps to prevent unintended modifications in submitted campaigns.

SCV Contact segmentation: Improved complex segment builder interface

We’ve resolved an issue in the New Contact Segmentation where adding multiple AND conditions within the same segment section caused the interface to become unusable. The segment builder now remains scrollable and fully accessible, allowing users to create complex segments without limitations.

Campaigns: Resolved HTML content update issues in automated campaigns

We've fixed an issue where HTML content changes in automated campaigns failed to save, preventing users from updating email content. The Update button now functions correctly, allowing successful content modifications in automated campaign workflows.