Skip to main content

Review a customer's responses for a survey

You can view a contact's surveys on the customer profile, to help you review their specific responses.

Fatma Abid avatar
Written by Fatma Abid
Updated over 2 months ago

To view a contact's surveys, follow the steps below:

  1. When you open the contact profile of a customer, click Surveys.

  2. Each card represents one survey, you can preview the survey main details:

    • Title.

    • Description.

    • The ID of their response, in case needed for raising with support.

    • The survey completion date and time.

  3. To see the customer responses, click the preview preview.png icon.

  4. To switch to grid view, click the Grid image.png icon.

Did this answer your question?