Skip to main content

Add rules to your survey questions

You can use show or hide rules to tailor questions based on each respondent’s answers. This makes the customer survey experience more engaging, while helping you collect more accurate insights for targeted campaigns and personalised follow-ups.

Fatma Abid avatar
Written by Fatma Abid
Updated over a week ago

To hide or show a question based on the response of another question, follow the steps below:

  1. Open the survey and click the Manage Rules icon.

  2. From the Display Conditions list, select Rule.

  3. For the Rule Type, select Show Rule or Hide Rule.

  4. Select the relevant option:

    • Hide/ show if any rule below is true.

    • Hide/ show if all of the rules below are true.

  5. Choose the question on which the rule is based on its reply.

  6. Choose answer selected or not selected and specify the Response Options.

  7. To add another option for a rule, click the add a new rule add.png icon, and to remove it click the Delete Rule - 2.png icon.

Did this answer your question?