Primary users
Primary users have full access to the Acteol SE system, which is the highest access level.
They can see the Acteol SE set-up page.
The primary users belong to a group named after the system's chosen name, usually flagged as the business name.
Super users
Super users have access to the system.
Super users don't have access to the Acteol SE set-up page.
The super users belong to a group named super users.
🤓Tip: Sometimes the primary users when they create new super users for their teams, miss assigning the locations correctly, which results in having this error message: "You do not appear to be fully set up to send communications.
Please contact your system administrator to amend this if you wish to send a message." This can be corrected easily by a primary user by following the steps listed in this article.
📌Note: The onboarding and support teams users have different user types, which is labeled as administrators.