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Raise a support ticket

You can contact our support team from your Acteol SE software to help you raise a support ticket in a few easy steps.

Fatma Abid avatar
Written by Fatma Abid
Updated over a week ago

If you've checked our Help Centre containing useful guides, and used the Access Digital Assistant but still want to speak to the team or raise a support ticket, follow the steps below:

  1. As you are still on Access Digital Assistant, confirm that your question is still not answered.

  2. Confirm that you want to speak to someone or to raise a support ticket.

  3. Provide the needed information about your request.

  4. Acteol SE support team will review your conversation, and creates a support ticket if required.

  5. You can interact with the support team member, and follow up with providing any more required information.

    πŸ€“Tip: Your support case will have a ticket ID and you can receive updates on your email address.

  6. You can track your case on Access Digital Assistant, until it's marked as resolved.

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