To merge two contact profiles, follow the steps below:
⚠️Important: Be certain that the profiles are for the same person; this process is irreversible.
Open the Single Customer View module.
Click Search Contact, then search for the contact to merge.
Click the Display Contact Profile
icon.Click the Merge
icon, then select a contact.Click the Add and use
icon.To set the main profile, click the Set Master Profile
icon.Click Submit Merge.
📌 Note: If there's missing contact personal information for the main contact, these details automatically populate from the merged profile. The most recent email address is the one used on the main contact profile.