What's new?
Evo
Intelligence Engine: Clearer, descriptive names for campaign audiences created from Feed alerts
When you click "Create Campaign" from a Feed alert, the audience selection is no longer named generically. It now describes the segment movement it relates to, for example: "Segment Movement from Champions to Potential Loyalist from 01 Jun 2025 to 09 Jun 2025."
This makes it immediately clear who you're targeting before building and sending a campaign, without needing to investigate further.
Voucher module
Attach multiple voucher codes to a single transaction
Transactions can now have more than one voucher code attached at transaction level when integration partners use our PostOrderAPI, each with its own discount amount when previously this was only possible at item level.
This supports scenarios where more than one voucher is used against the same transaction (for example, 25% off the whole bill, as well as £5 off), giving a more accurate record of how discounts were applied.
Single customer view
Export Data Subject Requests as PDF: no more manual conversion
When exporting contact data for a Data Subject Request, you can now choose PDF as well as Excel. Select the format that suits you at the point of export.
PDF exports use text wrapping so content stays correctly laid out and readable across pages.
This removes the need to manually convert Excel exports to PDF before reviewing, redacting, and sending data to a customer or colleague.
Survey builder
Brand handling improved when reusing a survey
The Brand field is now mandatory when reusing a survey, in line with the existing requirement when creating a new survey or updating survey details. Therefore, surveys can no longer be saved or published without a valid brand assigned via the reuse process.
The field is also automatically pre-filled with your assigned brand and restricted to brands you have access to, preventing surveys from being accidentally created or published under a brand you're not authorised to manage.
This also ensures location questions correctly populate with the right locations for the selected brand, so they display properly to customers on live surveys.
Campaign module
"Send Test" now disabled for campaigns without an email design
On the Open Saved Campaigns page, "Send Test" is now greyed out for any campaign that doesn't yet have an email design applied.
This prevents test sends from being triggered on incomplete campaigns, which could previously get stuck in the queue and block subsequent test sends from going out.
Fixes in this release
Social activity module
Line break and emoji search issues resolved in campaign composer
Following the 1.31 release, some users experienced the cursor not moving to a new line when pressing Enter while composing social campaign content, and incomplete results when searching for emojis. Both issues have now been resolved.
Single Customer View
Source Wizard now displays all sources
Some sources were failing to appear in the Source Wizard, and names weren't always shown clearly. This was caused by special characters in the underlying data interfering with how the list rendered. This has been resolved, so all sources now load and display with their correct names.
How to access this update
This version will be made available automatically July 15th, 2026