Navigate and use the Account Support Help Centre
The Account Support Help Centre is your main platform to carry out financial tasks, such as downloading invoices and account statements, managing renewals, and setting up direct debits. In short, the Account Support Help Centre is where you manage your company’s financial processes.
Got finance or contract questions?
Our Account Support Help Centre is the dedicated area to get support with the MyAccess Portal. Our knowledge base articles provide step-by-step instructions, explanations of key features, and troubleshooting advice, helping you resolve queries and build confidence in using the MyAccess Portal. It also includes the Access Digital Assistant, which is available 24/7 to answer questions and guide you through processes.
Click the message bubble in the bottom-right corner.
Click Ask a Question.
Select the option that fits your query.
My account.
My invoice/billing.
My contract/renewal.
Make a complaint.
Provide the requested details.
Type your question in the chat box.
🤓Tip: For the most accurate answers, be specific and include details. If the initial response doesn’t fully resolve your query, feel free to rephrase or ask for more detail, and follow up with additional questions as needed. If the Access Digital Assistant cannot resolve your query, it will seamlessly connect you with a member of our customer experience team for further assistance.
While the Access Digital Assistant can answer most questions, if you need to speak to someone, it'll connect you with a member of the team.
📌Note: This Contact Us portal is different from the support process for your Acteol SE related product or support questions. This portal is for your Access account related queries. What you can ask about here are:
Invoices and account statements.
Remittances and reconciliation process.
Setting up direct debit.
Managing purchase orders and invoices.
Company name changes.
Updating addresses or contact details.