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Manage social media monitoring

You can view and reply to the comments on the posts across your social media profiles in few easy steps.

Written by Xanthe Jackson

To reply to your customer's comments on your posts, follow these steps:

  1. Click Social Activity, then click the Social Media Monitoring

    icon.

  2. To add any filters, click the filter

    icon.

    🤓Tip: You can filter the date, the social media channel, and the social media pages.

  3. On the relevant comment, click the Reply

    icon.

  4. From the pop up, type your comment.

    • The comment can be an external or internal. Use internal comments to request support from other users.

    • While entering your comment, you can use the features below:

      • Add emoticons.

      • Add a saved comment.

      • Add images.

      • Spell check your comment.

  5. Click Send.

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