To update the opt-in status of a customer if they requested that, follow the steps below:
From the left-hand menu
icon, click SCV.
Click Search contact.
In the search bar, search for the contact's name or email address.
Click the Display Contact Profile
icon.
Click Data Tree
, then by Communications, click the arrow
icon.
By your business name, click the arrow icon.
By Optin, click the arrow
icon.
By the Email tick box:
To opt out the customer: Clear the Email tick box. The tick box will look like this
To opt in the customer: Select the Email tick box. The tick box will look like this
Click the Summary page, then click the refresh
icon.
By Contactable, hover over the email icon and verify if it's now set as:
Opted-out: Red no
icon.
Opted-in: Green yes
icon.